Program Assistant

JOB SUMMARY:

Under the general supervision of the Program Manager, the Program Assistant will be responsible for key activities associated with the screening programs by gathering information, scheduling and coordinating imaging exams, providing instruction and/or direction to patients as necessary both on the phone and in person, preparing all documentation and records with accuracy and all necessary information including but not limited to medical referrals, prior authorizations, demographics and insurance information to ensure appropriate billing.

ESSENTIAL FUNCTIONS:

• Coordinates and leads the functions of scheduling and screening for GRC Screening Programs.

• Maintains participant information and ensures follow-up studies are ordered and scheduled.

• Ensures patient correspondence is prepared and sent in a timely manner.

• Ensures compliance with program regulations.

• Accurately tracks and documents communication with patients; calls and sends letters to patients.

• Monitors and reviews schedule seventy-two hours (72) prior ensuring accuracy, maximization of clinical operational hours and schedule efficiency.

• Provides culturally appropriate support and information for patients and their families through follow up phone calls and makes reminder calls as needed.

• Completes monthly audits of patients for several quality health indicators and other quality improvement activities as needed.

• Continuously expands knowledge and understanding of community resources, services and programs provided; attends outreach/education events in the community and conducts health education workshops at clinic and in the community.

• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.