Job Description
The Medical Scheduler is responsible and accountable for key activities associated with the scheduling system. Serves as liaison for external and internal clinical contacts. Must be able to operate a multi-line phone system and provide excellent customer service to patients and clinical staff. Responsible for gathering information and screening patients over the phone, obtaining, and verifying necessary referrals, lab results, prior authorizations, demographics, insurance information and verification. Candidates must have a pleasant speaking voice, professional mannerism, good computer skills, and work well in a fast-paced environment.
RESPONSIBILITIES:
Schedule, confirm, and reschedule patient appointments for all procedure. Coordinates exams with clinical staff when needed.
Maintains and updates current information for all Providers, Technologists and CRNA schedules ensuring that Patients are scheduled properly.
Obtain, enter and update all patient information, in the patient electronic records to maintain accuracy for scheduling and billing purposes.
Obtains all required information/ documents for scheduled exam and procedure; may require verification and clarification by contacting referring providers.
Obtain and upload insurance verification eligibility via insurance portals when needed.
Responsible for providing patients preparation, pre-operative, medication, and/or other instructions that are required based on established protocols.
Maintaining and updating a 24-hour patient list for follow-up, assuring patients are promptly scheduled with no delays.
Maintaining and returning all phone messages within the departments, assuring prompted response to patients with no delays. Manage call volume in a timely and professional manner.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/ regulations.
Understand and support the department policies and procedures.
Requirements
EDUCATION:
High School Diploma or GED required
SKILLS:
Previous experience in a similar work environment.
Must have basic knowledge of CPT codes and ICD 10 codes.
Strong phone, verbal, and written communication skills along with active listening.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
Capability to run a second monitor.
Minimum typing of 30 wpm is required.
Equal Opportunity Employer
Guam Radiology Consultants and its affiliates are an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.